We want you to be happy with your purchase. Returns are accepted within 30 days of purchase for merchandise in original, unused condition. We are sorry but we cannot cover the return shipping charges of any items.
Any items broken or damaged in shipment, we are happy to replace. Please contact us within 7 days and we will send you a replacement and take care of the damage claim with the shipper. Please do not contact the shipper (FedEx) directly and please retain the packing materials and damaged items until we contact you. Our number is 1-866-970-bram.
If you have any problems with your clay pot or any questions, please email or call us directly, and we will do our very best to work with you and make sure you're happy. We want you to love your pot.